FAQ
Of course! You can try all the features for 30 days with no commitment. If you need help during the trial period, we will be happy to answer your questions.
No. Signers are not required to subscribe or install any software. Only the person that prepares a document for signature needs an account.
Yes. Documents produced by ConsignO Cloud offer enhanced legal reliability. Everything required to prove the origin and the integrity of the document is embedded in the document to ensure its authenticity. These documents include proof of their origin and integrity that are admissible in court and ensure non-repudiation by their authors.
No. ConsignO Cloud works in all standard web browsers and requires no installation or training to prepare electronic signature projects or use electronic signatures.
With ConsignO Cloud you can incorporate both CertifiO digital signature and trusted electronic signatures in the same document. Digital signatures are used when high reliability signatures are necessary. A digital signing certificate include proof of the signer’s identity, professional affiliation or employer affiliation. A trusted electronic signature is a signature applied in a document, using the cryptographically protected signature of the platform incorporating the signer identity and authentication information.
You should use our digital signature CertifiO for Professionals because it will allow you to create authentic electronic documents that incorporate proof of the signer’s identity and professional affiliation. For more information, go to notarius.com/en/products/certifio.
You should use our digital signature CertifiO for Employees. For more information, go to notarius.com/en/certifio/certifio-for-employees.
Yes, with our digital signature solution CertifiO for Departments, you can sign on behalf of a department without identifying the person applying the digital signature on the document. For more information, go to notarius.com/en/certifio/certifio-for-departments.
We hate to see you go, but if you need to delete your account and end your membership, all you need to do is the following:
1.Contact one of our customer support agents by clicking on Contact us to manually cancel your membership.
2.Once the cancellation has been processed, you will receive an email confirmation stating your account has been successfully deleted.
WARNING: This is not a temporary change. By doing so, your ConsignO Cloud account will be permanently deleted, in addition to all of your personal data. Furthermore, if you wish to go back, you will be prompted to create a new account and start again.
Unfortunately, if you delete your subscription early you will not continue to benefit from ConsignO Cloud services as your account and its associated data will be automatically deleted. You will then be required to create a new account.
No. Given that there are no charges for trial accounts, deletions occur immediately. In addition, they do not follow the same guidelines. Only the email address will be stored so that if, in the future, you wish to create a paid account with us, we’ll know that you’re a customer we’ve served in the past!
Your current subscription, whether individual, business or Enterprise, still allows you to sign private deeds or service offers at a cost that could be advantageous depending on your type of practice, your volume of transactions or the size of your organization.
Regular plans also offer features separate from those offered for the by the Chambre des notaires platform that may be important to you.
However, if you prefer to use only the dedicated ConsignO Cloud tenant set up exclusively for the Chambre des notaires for all of your acts, contact us to end your regular subscription. You will then be reimbursed pro rata over the past months and will be billed $ 2.25 for each signature project launched from the ConsignO Cloud platform for notaries.
For technological notarial acts you MUST use the ConsignO Cloud instance dedicated to the Chambre des notaires (https://notaire.consigno.com)
All technological notarial acts must be MANDATORILY done via the ConsignO Cloud platform dedicated to the Chambre des notaires (https://notaire.consigno.com) and according to the procedure provided by the Chambre des notaires. It is a requirement.
Private deeds, other documents or service offers can be made on the tenant of the Chambre des notaires or even in another private ConsignO Cloud account (Individual, Business, Enterprise) to which you may have subscribed.
If in doubt for a specific act, consult the Chambre des notaires du Québec.
Unfortunately, no. It is not possible to migrate projects from one account to another. If you wish to use only the platform of the Chambre des notaires and close your regular subscription, it is then recommended to download all of your current projects (documents and audit logs) and save them locally on your workstation, your case management software or your archives.
It is also possible to cancel current projects. You will then have to create them and launch them again on the new instance.
It is also possible to export your address book from your checking account and re-import it back into the new instance. Use the Export CSV / Import CSV function from your address book.